We bring people back

Ideal Restoration is built on one belief: when a property goes down, the people who depend on it deserve to get back — fast, completely, and without compromise.

a woman sitting at a table in front of a window

Built for the buildings that can’t afford downtime.

Since its foundation in 1973 with a clear purpose: to serve the commercial properties, facility managers, and operators who carry the responsibility of keeping buildings — and the people inside them — running.

We work exclusively in commercial settings. Not because we can’t do more, but because doing one thing well is what makes a difference when it matters most.

Over the years, we’ve built our reputation across the Bay Area by showing up, doing the work, and measuring success by a single standard: your people are back where they belong.

3 things that make Ideal different.

Asbestos-certified first responders

No matter the nature of your emergency, Ideal's first responders are trained and equipped to address asbestos and lead-containing material.

Information without the chase

Our clients don't chase information — we push it, with a live ETA link from the moment your project starts and daily status updates on the devices you already use.

Proactive Client Parthnership

We invest the time to understand our clients' specific needs, develop custom action plans, and offer training opportunities. Ideal's clients make informed decisions during critical moments, reducing costs and minimizing business impact during building emergencies.

Leadership

Leadership

Our leadership team brings decades of experience in building recovery, operations, and commercial property management.

Dan Richards

Director of Strategic Partnerships

Jaclyn Carpenter

CEO

Chris Goetz

President

Robert Meyers

Operations & Client Experience Manager

Message from our CEO

My father started Ideal over 50 years ago. As a young girl, I tagged along with him to project sites on weekends – watching him take moisture and humidity readings or quality-check the equipment. I remember how committed he was to each project and client as he helped them recover from the crippling effects of water damage.

While I was impressed with my Dad and his passion for such a dirty business, I never envisioned a career in building recovery and restoration for myself. Fast forward to 15 years ago, when I made the life-changing decision to join the family business. With guidance from my father, Butch, who oversaw field operations, and my mother, Michelle, who ran the office, I learned the business from the ground up. This included earning certifications and working onsite with our project teams, where I operated the equipment, applied our time-tested methodologies, and eventually advised clients.

The Next Generation

Today, I’m proud to be the Owner and Chief Executive of San Francisco’s premier building recovery solutions company. We’ve expanded beyond water damage to rescue buildings from any natural or man-made disaster or environmental hazard to any issue that impacts your business’s operation and the safety and health of the building’s occupants and visitors. Most recently, we’ve developed industry-leading capabilities for bio-hazard mitigation and disinfection.

While my management team and I work to grow our company and find innovative ways to solve our client’s toughest challenges, some things will never change. We will continue to embrace the values that the company was built upon. Most prominent of these is our never-ending commitment to the client and their stakeholders, as well as the Ideal employees who serve them.

I welcome you to our new and improved website and encourage you to browse through the site to learn more about our company and solutions.

Sincerely,

Jaclyn Carpenter
CEO

Message from our CEO

My father started Ideal over 50 years ago. As a young girl, I tagged along with him to project sites on weekends – watching him take moisture and humidity readings or quality-check the equipment. I remember how committed he was to each project and client as he helped them recover from the crippling effects of water damage.

While I was impressed with my Dad and his passion for such a dirty business, I never envisioned a career in building recovery and restoration for myself. Fast forward to 15 years ago, when I made the life-changing decision to join the family business. With guidance from my father, Butch, who oversaw field operations, and my mother, Michelle, who ran the office, I learned the business from the ground up. This included earning certifications and working onsite with our project teams, where I operated the equipment, applied our time-tested methodologies, and eventually advised clients.

The Next Generation

Today, I’m proud to be the Owner and Chief Executive of San Francisco’s premier building recovery solutions company. We’ve expanded beyond water damage to rescue buildings from any natural or man-made disaster or environmental hazard to any issue that impacts your business’s operation and the safety and health of the building’s occupants and visitors. Most recently, we’ve developed industry-leading capabilities for bio-hazard mitigation and disinfection.

While my management team and I work to grow our company and find innovative ways to solve our client’s toughest challenges, some things will never change. We will continue to embrace the values that the company was built upon. Most prominent of these is our never-ending commitment to the client and their stakeholders, as well as the Ideal employees who serve them.

I welcome you to our new and improved website and encourage you to browse through the site to learn more about our company and solutions.

Sincerely,

Jaclyn Carpenter
CEO

Qualified to handle what others can’t.

Commercial building recovery requires more than experience — it requires credentials. Ideal holds certifications, licenses, and industry qualifications to handle complex commercial environments including healthcare, life sciences, government, and environmentally sensitive properties.

Join the Ideal team

Building recovery is urgent, skilled work that’s deeply fulfilling and makes a real difference for the businesses and people we serve.

See Open Positions